WE SHIP NATIONWIDE. PLEASE CALL 818.904.9566 FOR DETAILS.

FAQ

frequently asked questions

How do I order a cake?


Since we are a custom cake bakery, our cakes our made-to-order. Cake orders are usually made over the phone or via email.  To get started, please email a photo of the cake from either Google image search or Pinterest using our website form or email details to info@helenawirthcakes.com. Please include the number of servings and any other pertinent details or dietary restrictions.


Can I stop by without an appointment?


No, we require an appointment for our Sherman Oaks and Westwood locations. Walk-ins available only in the Sherman Oaks location during business hours, but we cannot guarantee that we can meet with you without an appointment.


How soon do I have to place the custom cake order?


We recommend placing your custom cake order at least 2 to 3 weeks in advance. We do accept last minute cake orders. A rush surcharge may apply. 


How much are your cakes?


There are many factors involved in pricing our cakes such as the intricacy of the cake design and time involved. Price estimates are given via email and over the phone. Final cake price will be quoted based on final cake design.


Are there any restrictions when ordering a cake?


We are a custom cake bakery. We do it all! No order is asking too much or too little. Minimum order custom cake or cupcake charge may apply.  We make any kind of cake for most dietary restrictions on a request basis including organic, gluten-free, sugar-free, kosher, etc.


What is your payment policy?


A 50% non-refundable deposit is required to reserve your custom cake order. The remainder is due the day you pick up your cake order. Wedding cakes must be paid in full 30 days prior to the wedding date. Your order is not confirmed until we have received your non-refundable deposit and an emailed or verbal confirmation. Payment can be made by cash, credit card or Paypal.


Do you deliver your cakes?


Yes, we ship our cakes nationwide and also deliver cakes in the Los Angeles area for a fee. Please call us to find out if shipping or delivery is available in your area.


Where do I pick up my cake?


Cakes are available for pick up at the Sherman Oaks location only. Please call to confirm pick up time.


What if I'm not happy with my cake?


Please alert us when you pick up the cake or at time of the delivery to find out if we can resolve your issue. We welcome all of your feedback.  We want all of our clients to be happy!


Are you cakes refundable?


No, custom cakes are non-refundable. We are not responsible for any damage to cake transported by the customer once it leaves our bakery. Please contact us at (818) 904-9566 to find out if we can resolve your issue.


Can we film at your bakery?


No, filming is prohibited unless authorized by our bakery. Occasionally our bakery has been featured on television shows. Please contact us for more information at (818) 904-9566.


Are you hiring?


No, we are not hiring any additional staff or interns at this time.

HOURS

Monday By Appointment Only
Tuesday 10:00AM 06:00PM
Wednesday 10:00AM 06:00PM
Thursday 10:00AM 06:00PM
Friday 10:00AM 06:00PM
Saturday 09:00AM 04:00PM
Sunday By Appointment Only

CONTACT US

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If you're picking up your custom cake, please pick-up your cake at our bakery in Sherman Oaks.

HELENA WIRTH CAKES SHERMAN OAKS

14042 Burbank Blvd

Los Angeles, CA 91401

Phone. (818) 904-9566

Email. info@helenawirthcakes.com

HELENA WIRTH CAKES WESTWOOD

By Appointment Only

1615 Westwood Blvd

Los Angeles, CA 90024

Phone. (310) 494-6991

Email. info@helenawirthcakes.com

EXOTIC CAKES

By Appointment Only

1615 Westwood Blvd

Los Angeles, CA 90024

Phone. (310) 494-6991

Email. info@helenawirthcakes.com