FAQ

frequently asked questions

How do I order a custom cake?

Custom cake orders and payments are usually made over the phone, text, or via email.

If you prefer, you may stop by our bakery during business hours to meet us and place your order. Unless you make an appointment, we cannot guarantee we will be available to meet with you.

At home cake tastings and consultations are available for a fee.


To request an estimate, please email a photo of the cake from either Google image search or Pinterest using our website form or email us at info@helenawirthcakes.com. We also accept rough sketches as attachments.  We'll also need the number of servings, date of event, and if there are any dietary restrictions or special requests.

Can I stop by without an appointment?

We require an appointment for our Sherman Oaks and Westwood locations. 

Walk-ins available only in the Sherman Oaks bakery location during business hours. We cannot guarantee that we can meet with you without an appointment. Appointments after hours is available. Our phone lines are open 24/7 to meet your needs.

How soon do I have to place the custom cake order?

We recommend booking your custom cake order as soon as possible. Call us at (818) 904-9566 to find out if we can make a custom cake for your event. 

50% deposit is required to confirm cake order. Your cake is not confirmed without payment. 

For last minute orders (2 weeks or less before event date), payment in full is required.

How much are your custom cakes?

There are many factors involved in pricing our cakes such as the intricacy of the cake design and time involved by our cake artists.

Price estimates are given via email and over the phone.  

Final custom cake price will be quoted based on actual or final cake design.

Estimated photo sheet cake prices: 

$150 for 1/4 sheet (25 servings)

$275 for 1/2 sheet (50 servings)

$475 for full sheet (100 servings) 

Additional fees may apply depending on final photo cake design.

Wedding cake prices start at $5+ per serving. 

Round cakes start at $150+.

2-tiered cakes start at $250+.

Naked cakes start at $5+ per serving.

Buttercream cakes start at $6+ per serving. 

Fondant cakes start at $7+ per serving.

  

Additional charges for the artwork for the custom cake apply.  Fresh flowers or sugar (gum paste) flowers are additional.

Sculptured cake designs start at $600+. We'll need to sample photos or sketches to determine actual price.

What are your cupcake prices?

Cupcake prices start at $3.75 each. 

Custom cupcakes start at $5 each.  

Erotic cupcakes start at $10 each.

Minimum order of 1 dozen (12) cupcakes.  Actual price depends on final cupcake design.

Do you make custom cookies and cake pops?

Yes, please call us for details. Price depends on design.

What if I found a cake for a lower price?

We take great pride in our cakes and the ingredients we use. Most of the time we are unable to match our competitor cake prices

Please ensure you are comparing the same cake design and exact cake size(s). 

Our suggestion is not to base your decision solely on price.


There are many cases when other bakers charge lower prices and at the very last minute cancel cake orders because they cannot do the artwork. Please don't let this happen to you. 

We get a lot of last minute requests for custom cakes because customers take this risk with unprofessional bakers or bakeries. We do not ever cancel cake orders.

It's important that you trust your baker and that your bakery is not working out of their home and their bakery is being inspected by the Los Angeles Health Department. 


All our cakes our made fresh to order and are always moist and fluffy. 

Many of our local competitor cakes we are told from are customers are dry, dense, and way too sweet. Please ensure your cake bakery meets your taste preferences and they are not using pre-made cakes or using frozen stock. Please sample your custom cake before you purchase it. 

It is important to research and read the most recent reviews on Yelp or Google before choosing a bakery.

What if I have dietary restrictions or preferences?

Depending on timing of your order, we might be able to accommodate your request for organic, vegan, gluten-free or kosher cakes. Ask us about using organic cake ingredients or ingredients from our local farmers market.

Are there any restrictions when ordering a cake or cupcakes?

We are a custom cake bakery. We do it all!  No order is asking too much or too little. 

We make any kind of cake for most dietary restrictions on a request basis including organic, gluten-free, sugar-free, kosher, etc.

What is your payment and cancellation policy?

A 50% non-refundable deposit is required to reserve your custom cake order. The remaining balance is due 2 weeks before your event. No refunds will be issued on cancellations.

Your order is not confirmed until we have received full payment including an email, text, or verbal confirmation from you. Payment can be made by cash, credit card, or Paypal.

For last minute cake orders, we require payment in full.

Do you ship or deliver your cakes?

Yes, we ship select cakes nationwide and also deliver cakes throughout Los Angeles County, Orange County, Ventura County, and Santa Barbara County for a fee based on mileage and time of delivery. 

Our cakes have been shipped around the country or picked-up and delivered as far as north as Napa, east to Las Vegas, and south to San Diego. 

Estimated Cake Delivery Fees:

Less than 3 miles - free delivery

4 to 10  miles - $40

11 to 24 miles - $75

25 to 50 miles  - $150

51 to 75 miles - $200

75 to 100 miles - $275

This is an estimate. Actual delivery fee also depends on time of delivery and location.

Where do I pick up my cake? Can I pick up my cake in Westwood?

Cakes are available for pick up at the Sherman Oaks location only. Please call on the day of event to confirm pick up time.

Westwood is our office location to meet clients who do not want to travel to Sherman Oaks for a cake tasting appointment.

What if I'm not happy with my cake?

If for any reason you are unhappy with your cake, please alert us when you pick up the cake at the bakery or at time of the delivery to find out if we can resolve your issue as soon as possible.   

We welcome all of your feedback in person, email or over the phone.  

Please contact us at (818) 904-9566 or info@helenawirthcakes.com to find out how we can resolve your issue.

We want all of our clients to be happy with their custom cake!

Are your cakes refundable?

No, our custom cakes are non-refundable.

We are not responsible for any damage to cakes transported by our clients once it leaves our bakery.

Can we film or take photographs in your bakery?

No, filming or photographs are prohibited unless authorized by our bakery. 

Occasionally our bakery has been used for filming of television shows. Please contact us for more information at (818) 904-9566.

Are you hiring?

No, we are not hiring any additional staff or interns at this time.

HOURS

Monday10:00am - 06:00PM 
Tuesday10:00am - 06:00PM 
Wednesday10:00am - 06:00PM 
Thursday10:00am - 06:00PM 
Friday10:00am - 06:00PM 
Saturday9:00am - 04:00PM 
Sunday10:00am - 06:00PM 
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HELENA WIRTH CAKES
SHERMAN OAKS

14042 Burbank Blvd

Los Angeles, CA 91401

Phone (818) 904-9566

Email: info@helenawirthcakes.com

HELENA WIRTH CAKES
WESTWOOD

By Appointment Only

1615 Westwood Blvd

Los Angeles, CA 90024

Phone (310) 494-6991

Email: info@helenawirthcakes.com

EXOTIC CAKES
WESTWOOD &
SHERMAN OAKS

By Appointment Only

Phone (310) 494-6991

Email: info@helenawirthcakes.com