WE SHIP NATIONWIDE. PLEASE CALL 818.904.9566 FOR DETAILS.

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FAQ

frequently asked questions

How do I order a cake?


Since we are a custom cake bakery, our cakes our made-to-order. Cake orders are usually made over the phone or via email.  To get started, please email a photo of the cake from either Google image search or Pinterest using our website form or email details to info@helenawirthcakes.com. Please include the number of servings and any other pertinent details or dietary restrictions.


Can I stop by without an appointment?


No, we require an appointment for our Sherman Oaks and Westwood locations. Walk-ins available only in the Sherman Oaks location during business hours, but we cannot guarantee that we can meet with you without an appointment.


How soon do I have to place the custom cake order?


We recommend placing your custom cake order at least 2 weeks in advance. 


We do accept last minute cake orders. A rush surcharge fee may apply. Call us at (818) 904-9566 to find out if we can make a custom cake for your event.


How much are your custom cakes?


There are many factors involved in pricing our cakes such as the intricacy of the cake design and time involved by our cake artists.

Price estimates are given via email and over the phone.  Final custom cake price will be quoted based on final cake design.

Base wedding custom cake prices start at $5 per serving and the final price will depend on the design of your cake. 


Base custom cupcake prices start at $4 each cupcake with a minimum order of a dozen. Erotic cupcakes start at $10 per cupcake with a minimum order of a dozen. 


What if I found a cake for a lower price?

We take great pride in our cakes. Most of the time we are unable to match our competitor cake prices. Please ensure you are comparing the same cake design and exact cake size(s). Our suggestion is not to base your decision solely on price.

It's important that you trust your baker and that your baker is not working out of their home and their bakery is being inspected by the Los Angeles Health Department. 


Ensure your cake is not pre-made or frozen and you are able to sample their cakes before you purchase it.

All our cakes our made fresh to order. While some bakeries take short cuts and use cake mixes, we use quality ingredients and bake our cakes from scratch. 


Ask us about using organic cake ingredients or ingredients from our local farmers market. Depending on timing of your order, we might be able to accommodate your request.


Are there any restrictions when ordering a cake or cupcakes?


We are a custom cake bakery. We do it all! No order is asking too much or too little. Minimum order custom cake or cupcake charge may apply.  


We make any kind of cake for most dietary restrictions on a request basis including organic, gluten-free, sugar-free, kosher, etc.


What is your payment policy?


A 50% non-refundable deposit is required to reserve your custom cake order. The balance is due 2 weeks before your event. Wedding cakes must be paid in full 30 days prior to the wedding date.

Your order is not confirmed until we have received full payment including an email, text, or verbal confirmation from you. Payment can be made by cash, credit card, or Paypal.


For last minute cake orders, we require payment in full.


Do you ship or deliver your cakes?


Yes, we ship select cakes nationwide and also deliver cakes in the Los Angeles and Orange County area for a fee. Please call us to find out if shipping or delivery is available in your area.


Where do I pick up my cake? Can I pick up my cake in Westwood?


Cakes are available for pick up at the Sherman Oaks location only. Please call on the day of event to confirm pick up time.

Westwood is our office location to meet clients who do not want to travel to Sherman Oaks for a cake tasting appointment.

Most of our clients order over via phone, text, or email. 


What if I'm not happy with my cake?


Please alert us when you pick up the cake at the bakery or at time of the delivery to find out if we can resolve your issue. 

We welcome all of your feedback.  We want all of our clients to be happy!


Please contact us at (818) 904-9566 to find out if we can resolve your issue.


Are you cakes refundable?


No, our custom cakes are non-refundable. 


We are not responsible for any damage to cake transported by the customer once it leaves our bakery.


Please contact us at (818) 904-9566 to find out if we can resolve your issue.


Can we film at your bakery?


No, filming is prohibited unless authorized by our bakery. 


Occasionally our bakery has been used for filming television shows. Please contact us for more information at (818) 904-9566.


Are you hiring?


No, we are not hiring any additional staff or interns at this time.

HOURS

Monday By Appointment Only
Tuesday 10:00AM 06:00PM
Wednesday 10:00AM 06:00PM
Thursday 10:00AM 06:00PM
Friday 10:00AM 06:00PM
Saturday 09:00AM 04:00PM
Sunday By Appointment Only

CONTACT US

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If you're picking up your custom cake, please pick-up your cake at our bakery in Sherman Oaks.

HELENA WIRTH CAKES SHERMAN OAKS

14042 Burbank Blvd

Los Angeles, CA 91401

Phone. (818) 904-9566

Email. info@helenawirthcakes.com

HELENA WIRTH CAKES WESTWOOD

By Appointment Only

1615 Westwood Blvd

Los Angeles, CA 90024

Phone. (310) 494-6991

Email. info@helenawirthcakes.com

EXOTIC CAKES

By Appointment Only

1615 Westwood Blvd

Los Angeles, CA 90024

Phone. (310) 494-6991

Email. info@helenawirthcakes.com